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Last updated: 12 June 2025
This Refund Policy outlines the conditions under which users may request refunds for services purchased on thinkdeck.site. We aim to provide clarity and transparency around financial transactions to ensure user trust and satisfaction.
At ThinkDeck ("we," "our," or "us"), we are committed to providing valuable services to our users. This Refund Policy outlines the conditions under which refunds may be considered for services purchased on our platform. By purchasing or using our paid services, you agree to the terms outlined in this policy.
Refunds may be issued solely under the following specific circumstances:
If you purchased a specific service that was demonstrably not delivered or made accessible to you due to an error on our part.
If significant, persistent technical issues originating from our end prevent you from accessing or using the purchased service as intended, and we are unable to resolve these issues within a reasonable timeframe despite your reasonable efforts to troubleshoot with our support.
If you were erroneously charged more than once for the same service due to a processing error.
Please note that, in general, purchases are non-refundable. Refunds will NOT be issued in the following situations:
We do not offer refunds if you simply change your mind after purchasing a service or decide you no longer need it.
If you have accessed or partially used a purchased service, you are not eligible for a refund for the unused portion.
While we aim to support your learning, we cannot guarantee specific learning outcomes or results. Dissatisfaction with personal progress or results is not grounds for a refund.
If your account is suspended or terminated due to a violation of our Terms and Conditions, you will forfeit any paid services and will not be eligible for a refund.
We are not responsible for issues arising from your own device, internet connection, or inability to use the service due to factors outside of our control.
To request a refund based on one of the eligible circumstances outlined above, please follow these steps:
Send an email to our customer support team at contact@thinkdeck.site.
Your email MUST include your account details (e.g., username or email associated with your account), the order number or transaction ID, the specific service purchased, the date of purchase, and a clear, detailed explanation of why you believe you are eligible for a refund according to this policy.
Our team will review your request and the provided information. We may contact you for additional details or clarification if needed.
We will evaluate your request based on the criteria outlined in this policy and notify you of the approval or rejection of your request within a reasonable timeframe, typically within 5-10 business days.
If your refund request is approved, the refund will be processed. The funds will be credited back to the original method of payment used for the purchase. Please be aware that the time it takes for the refund to appear in your account can vary depending on your bank or payment provider and may take up to 30 business days or longer.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
If you have any questions about this Refund Policy, please contact us at:
© 2025 ThinkDeck. All rights reserved. | Last updated: 7/26/2025